Terms of service

TERMS OF USE

Effective Date: 1 June 2026

Welcome to DilSeBol.com (“Website”).

The Website is owned and operated by Dilsebol Customized Apparel Private Limited (“DilSeBol”, “Company”, “we”, “us”, or “our”), a company incorporated under the laws of India with its registered office at:

New No. 33, 3rd Street, Labour Colony, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu – 600 032, India.

Corporate Details

  • CIN: U63040TN2005PTC057639
  • GSTIN: 33AACCD6765E1ZS
  • MSME Registration: UDYAM-TN-02-0005666
  • PAN: AACCD6765E
  • TAN: CHED05977G
  • Email: support@dilsebol.com

The Website provides customized apparel, corporate gifting solutions, promotional merchandise, printing services, and related products and services (“Services”).

By accessing or using the Website or placing an order through the Website, you agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, please do not use the Website.

1. ACCEPTANCE OF TERMS

1.1 These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy available on the Website, constitute a legally binding agreement between you and the Company.

1.2 By using the Website, creating an account, submitting artwork, placing an order, or accessing any Services, you confirm that:

  • you are at least 18 years of age;
  • you are legally competent to enter into a binding contract under applicable law; and
  • all information provided by you is accurate and complete.

1.3 We reserve the right to update or modify these Terms at any time. Continued use of the Website after any changes constitutes acceptance of the revised Terms.

2. ACCOUNT REGISTRATION

2.1 Certain features of the Website may require account registration.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

2.3 You agree to:

  • provide accurate information;
  • promptly update any changes to your information;
  • immediately notify us of unauthorized account access; and
  • ensure secure logout from your account after use.

2.4 We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

3. SERVICES AND ORDERS

3.1 The Company provides customized and made-to-order products based on customer specifications, including logos, artwork, text, branding materials, and designs submitted by customers.

3.2 All product images, mockups, digital previews, colors, dimensions, and visual representations displayed on the Website are illustrative in nature. Actual products may vary slightly due to:

  • screen/display differences;
  • fabric or material variations;
  • printing processes;
  • embroidery processes; and
  • production tolerances.

3.3 Orders are considered confirmed only after:

  • successful payment (where applicable); and
  • confirmation by the Company.

3.4 The Company reserves the right to refuse, cancel, or limit any order at its sole discretion, including in cases involving:

  • suspected fraud;
  • pricing errors;
  • intellectual property concerns;
  • offensive or unlawful content; or
  • operational limitations.

4. CUSTOMER ARTWORK AND INTELLECTUAL PROPERTY

4.1 You represent and warrant that all logos, artwork, designs, trademarks, images, text, slogans, or other materials submitted by you:

  • are owned by you or lawfully licensed to you;
  • do not infringe the rights of any third party; and
  • comply with applicable laws.

4.2 You grant the Company a limited, non-exclusive right to use submitted materials solely for the purpose of fulfilling your order.

4.3 The Company does not independently verify ownership of submitted artwork or trademarks.

4.4 You agree to indemnify and hold harmless the Company, its directors, employees, and affiliates against any claims, damages, losses, liabilities, or legal expenses arising from:

  • infringement allegations;
  • unauthorized use of trademarks or copyrighted materials; or
  • disputes relating to materials provided by you.

4.5 The Company reserves the right to reject any order containing material that is unlawful, offensive, defamatory, obscene, discriminatory, hateful, misleading, or otherwise inappropriate.

5. PRICING AND PAYMENTS

5.1 All prices displayed on the Website are subject to change without prior notice.

5.2 Applicable taxes including GST will be charged as per prevailing law.

5.3 Payments must be made through authorized payment methods made available on the Website.

5.4 The Company is not responsible for payment failures caused by banking systems, payment gateways, internet disruptions, or third-party service providers.

6. SHIPPING, DELIVERY, RETURNS AND REFUNDS

6.1 Shipping timelines are estimates only and may vary based on:

  • production schedules;
  • customization requirements;
  • courier operations;
  • force majeure events; or
  • customer approval delays.

6.2 Returns, cancellations, replacements, and refunds are governed by the separate Refund Policy and Shipping Policy available on the Website.

6.3 Customized or personalized products may not be eligible for return or refund except in cases expressly stated in the Refund Policy.

7. ACCEPTABLE USE

You agree not to:

  • use the Website for unlawful purposes;
  • interfere with Website security or functionality;
  • upload malicious software or harmful code;
  • submit false or misleading information;
  • impersonate another person or entity;
  • violate intellectual property rights;
  • attempt unauthorized access to systems or accounts; or
  • use the Website in any manner that may damage the Company or other users.

You further agree not to upload or submit content that:

  • is unlawful, defamatory, obscene, pornographic, abusive, hateful, discriminatory, or threatening;
  • infringes intellectual property rights;
  • violates applicable Indian laws; or
  • contains malware or harmful code.

8. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

8.1 All content on the Website including text, graphics, designs, logos, product images, layouts, software, and branding is owned by or licensed to the Company and protected under applicable intellectual property laws.

8.2 You may not reproduce, distribute, modify, reverse engineer, scrape, or commercially exploit any Website content without prior written permission.

8.3 Unauthorized use of Website content may result in legal action.

9. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services. The Company does not endorse or control such third-party websites and is not responsible for their content, policies, or practices.

Your use of third-party websites is at your own risk.

10. DISCLAIMERS

10.1 The Website and Services are provided on an “as is” and “as available” basis.

10.2 The Company does not guarantee that:

  • the Website will be uninterrupted or error-free;
  • defects will always be corrected immediately; or
  • the Website will be free from viruses or harmful components.

10.3 To the fullest extent permitted by law, all warranties, whether express or implied, are disclaimed, including warranties relating to merchantability, fitness for a particular purpose, and non-infringement.

11. LIMITATION OF LIABILITY

11.1 To the maximum extent permitted by law, the Company shall not be liable for any:

  • indirect;
  • incidental;
  • consequential;
  • punitive; or
  • special damages,

including loss of profits, data, goodwill, business opportunity, or reputation arising from use of the Website or Services.

11.2 The Company’s aggregate liability arising out of any claim shall not exceed the amount paid by you for the relevant order giving rise to such claim.

11.3 Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

12. INDEMNITY

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, affiliates, agents, and representatives from and against any claims, liabilities, losses, damages, penalties, costs, or expenses arising from:

  • your use of the Website;
  • violation of these Terms;
  • infringement of intellectual property rights; or
  • materials submitted by you.

13. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

The Company processes personal information in accordance with:

  • the Information Technology Act, 2000;
  • the Digital Personal Data Protection Act, 2023; and
  • applicable Indian laws and regulations.

14. TERMINATION

The Company reserves the right to suspend or terminate access to the Website or Services at any time without prior notice if:

  • you violate these Terms;
  • fraudulent or suspicious activity is detected; or
  • required by law.

15. FORCE MAJEURE

The Company shall not be liable for any delay or failure in performance caused by events beyond reasonable control, including:

  • natural disasters;
  • strikes;
  • internet failures;
  • governmental actions;
  • pandemics;
  • war; or
  • disruptions affecting logistics or manufacturing.

16. GOVERNING LAW AND DISPUTE RESOLUTION

16.1 These Terms shall be governed by the laws of India.

16.2 Any disputes arising out of or relating to these Terms or the use of the Website shall first be attempted to be resolved amicably.

16.3 If unresolved, disputes shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

16.4 Arbitration shall be conducted:

  • by a sole arbitrator appointed by the Company;
  • in Chennai, Tamil Nadu, India;
  • in the English language.

16.5 Subject to the arbitration provisions above, courts located in Chennai, Tamil Nadu shall have exclusive jurisdiction for matters relating to interim relief, enforcement of arbitral awards, or non-arbitrable matters.

17. GRIEVANCE OFFICER

In accordance with applicable Indian laws, the Grievance Officer details are as follows:

Ravi Kumar
Dilsebol Customized Apparel Private Limited
New No. 33, 3rd Street, Labour Colony, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu – 600 032, India
Email: ravikumar@dilsebol.com

18. ELECTRONIC RECORD

These Terms constitute an electronic record under the Information Technology Act, 2000 and applicable rules thereunder.

This electronic record does not require physical or digital signatures.

19. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. WAIVER

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of such provision or any other rights.

21. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Refund Policy, and Shipping Policy, constitute the complete agreement between you and the Company regarding use of the Website and Services.

22. CONTACT US

For any questions, support requests, or legal concerns, please contact:

Dilsebol Customized Apparel Private Limited
Email: support@dilsebol.com

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF USE.